Welcome to Force Store’s FAQ section! We’ve compiled answers to the most common questions about our cycling gear, shipping policies, and more. If you don’t find what you’re looking for, our 24/7 customer support team is always ready to help at [email protected].

About Our Products

What types of cycling products do you specialize in?
We focus on high-performance cycling accessories and components including:
  • Protective gear (body armour, downhill boots)
  • Bike maintenance parts (bearings, brake disks, pads, and levers)
  • Storage solutions (bike racks, bottle cages)
  • Hydration systems (bottles for adults and children)
  • And a wide range of essential cycling accessories
Are your products suitable for professional cyclists?
Absolutely! Our gear is selected to meet the demands of both professional riders and cycling enthusiasts. Products like our downhill boots, body armour, and high-performance brake components are specifically designed for competitive use.
Pro Tip: Combine multiple accessories (like brake levers and pads) in one order to qualify for free shipping while still getting your gear quickly.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer any discounts for bulk orders?
While we don’t have published bulk discounts, orders over $50 automatically qualify for free shipping. For larger commercial orders, please contact our support team for special pricing.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most countries, excluding some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two reliable shipping methods:
  1. Standard Shipping ($12.95 flat rate):
    • Carriers: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Includes real-time tracking
  2. Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days. For fastest processing, order by 2 PM EST on business days for possible same-day dispatch.
Will I be charged customs fees?
All customs and import charges are calculated at checkout, so there are no surprise fees when your package arrives.
Packaging Note: We use protective packaging specifically designed for delicate components like bearings and brake disks to ensure they arrive in perfect condition.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the date of delivery. Items must be unused and in original packaging. To initiate a return, contact our 24/7 customer support at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Technical Support

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
How do I track my order?
You’ll receive shipment notifications with tracking information straight to your email. For Standard Shipping (DHL/FedEx), you’ll get real-time updates. EMS tracking is also available but may have fewer updates.
What should I do if my package is damaged?
Please contact us immediately at [email protected] with photos of the damaged package and items. We’ll work quickly to resolve the issue.
Remember: Our team at Force Store understands that when you order cycling gear, you’re not just buying products — you’re gearing up for your next adventure. We’re committed to getting your equipment to you as quickly and efficiently as possible.

Still have questions? Reach out to our friendly support team anytime at [email protected] or visit us at www.roadtrailcycling.com.

Force Store
4864 Cerullo Road, Louisville, US 40202
Keeping Your Ride Going Strong