At Force Store, we stand behind our premium cycling accessories with the same confidence that professional riders place in their gear. If you’re not completely satisfied with your purchase, we offer straightforward returns and exchanges within 15 days of receiving your order.

Pro Tip: Before initiating a return, please ensure your item is in original condition with all tags attached and packaging intact. This helps us maintain our high standards for all cycling enthusiasts.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused and in the same condition as received
  • Original packaging must be intact (including any protective wrapping for components like brake disks or bearings)
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Body armour (due to safety certification requirements)
  • Brake pads (for hygiene and performance integrity)
  • Bottles for children (hygiene considerations)

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Force Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Select: Wrong Size/Defective/Changed Mind/Other] Preferred Resolution: [Refund/Exchange for [Product Name & Size]] Attached is a photo showing the product condition (required for all returns). [Your Full Name] [Your Contact Number]

2. Receive Return Authorization

Within 24-48 hours, our team will:

  • Verify your request
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return instructions

3. Ship Your Return

Package the item securely (we recommend using the original packaging) and include:

  • The RMA number clearly visible on the package
  • Completed return form (will be emailed to you)

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

4. Processing Your Return

Once received at our Louisville facility (4864 Cerullo Road), we will:

  • Inspect the item within 3 business days
  • Process your refund or exchange
  • Send confirmation via email

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive and approve your return. The refund method depends on your original payment:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: 24-48 hours to reflect in your account

Note: Shipping costs are non-refundable unless the return results from our error.

Exchange Process

For exchanges (size or color changes):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once the return is received
  4. You’ll be responsible for any price difference

Damaged or Defective Items

If you receive a damaged or defective item (especially critical for components like bike racks or brake levers):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at no cost

Performance Guarantee: We test all mechanical components (bearings, adapters, brake systems) before shipping. If you experience performance issues, our technical support team is available 24/7 to help troubleshoot before considering a return.

International Returns

For customers outside the U.S. (excluding restricted areas):

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • Allow extra time for international processing

Questions?

Our customer support team understands cycling gear as intimately as you do. Contact us anytime at [email protected] – we’re here to help you get the perfect gear for your ride.

Last Updated: [Insert Date]