At Force Store, we’re committed to getting premium cycling gear to your doorstep with the same precision and care that professional riders demand. Whether you’re upgrading your bike components or gearing up for your next adventure, our shipping and returns policies are designed with performance-driven cyclists in mind.

Shipping Information

Order Processing

We know you’re eager to hit the trails with your new gear. That’s why our team processes all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95) via DHL or FedEx – Delivery in 10-15 business days after dispatch
  • Free Shipping via EMS for orders over $50 – Delivery in 15-25 business days after dispatch
Pro Tip: For time-sensitive orders (like pre-race equipment), we recommend choosing our Standard Shipping option for faster delivery.

International Shipping

We ship worldwide (excluding some Asian countries and remote areas). International customers should note:

  • Customs fees or import taxes are the customer’s responsibility
  • Delivery times may vary based on local customs processing

Returns & Exchanges

We stand behind our premium cycling accessories with the same confidence professional riders place in their gear. If you’re not completely satisfied, we offer straightforward returns within 15 days.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact (especially important for components like bearings or brake disks)
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned:

  • Body armour (safety certification requirements)
  • Brake pads (hygiene and performance integrity)
  • Bottles for children (hygiene considerations)

Step-by-Step Return Process

  1. Initiate Your Return
    Email [email protected] with:
    • Subject: Return Request – Order #[Your Number]
    • Order number and product details
    • Reason for return
    • Preferred resolution (refund or exchange)
    • Photo showing product condition (required)
  2. Receive Return Authorization
    Within 24-48 hours, we’ll:
    • Verify your request
    • Provide a Return Merchandise Authorization (RMA) number
    • Send detailed return instructions
  3. Ship Your Return
    Package securely (we recommend original packaging) including:
    • Clearly visible RMA number
    • Completed return form (emailed to you)

    Note: Customers cover return shipping unless the return results from our error.

  4. Processing Your Return
    At our Louisville facility (4864 Cerullo Road), we:
    • Inspect items within 3 business days
    • Process refunds or exchanges
    • Send email confirmation

Refund Timeline & Methods

Refunds are processed within 5 business days after we receive and approve your return:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: 24-48 hours to reflect in your account

Note: Original shipping costs are non-refundable unless the return results from our error.

Exchange Process

For size or color exchanges:

  • Follow the standard return process
  • Clearly state your desired replacement
  • We’ll ship the new item once we receive your return
  • You’ll cover any price difference

Damaged or Defective Items

If you receive damaged components (especially critical parts like bike racks or brake levers):

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at no cost
Performance Guarantee: We test all mechanical components (bearings, adapters, brake systems) before shipping. If you experience issues, our technical support is available 24/7 to help troubleshoot before considering a return.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark packages as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • Allow extra processing time

Need Help?

Our team understands cycling gear as intimately as you do. Contact us anytime at [email protected] – we’re here to help you get the perfect gear for your ride.

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